This is an error page Distil returns to the visitor when the visitor uploads a file that is larger than the allowed max file size.
What is this error page showing me?
- Information about the failed request, and
- Tracking numbers necessary for Distil's Support team to investigate the root cause of the error.
What is the most likely cause of this error?
A 413 error is related to the size of a file being uploaded by the client. The maximum default file size for uploads is 4MB.
Things you should try before contacting Distil
Reach out to the user and suggest re-uploading a smaller version of the file (smaller than 4MB).
What do I need to send to Distil Support?
When submitting a support request to Distil to investigate this error, it is important to provide the trace information from the error page. When copied and pasted, the text will look like this:
You reached this page when attempting to access http://www.example.com/ from 192.168.0.5 on 2015-12-25 01:23:45 GMT. Trace: BB1EDE86-8FA5-11E4-B9B7-AC009C5BE403 (400) via b3a86554-de04-4db6-bf5a-ae890e529127; .454 / 673
Alternately, provide a screenshot (example below) of the error page, which includes trace information at the bottom of the page.